For everyone. Support, ideas, and common problems.

Get help

Where to find answers, suggest ideas, and contact Aiome — and how paid Business plan support works.

How to get help

What to do when the six-digit magic code email does not arrive.

I didn't get a sign-in code

Why something may be missing from your sidebar — usually access, not a bug.

I can't see a channel, project, or SOP

What happens when you hit a Free plan limit — and how replace dialogs work.

I hit a Free plan limit

Time off and Time tracking appear only on the paid Business plan — not because of your role.

Time off or Time tracking is missing

Suggest product improvements on the Ideas board — in Aiome or at ideas.aiome.io.

Suggest an idea

Ideas Board

Roadmap

For everyone. Sign in, join, and find your way around.

Getting started

One workspace for Chat, Projects, SOPs, and Organization — and what Business adds.

What Aiome is and who it’s for

Aiome has no passwords — you sign in with a six-digit code sent to your email.

Sign in with a one-time code

Set up a new workspace for your team, name yourself, and pick a plan.

Create a workspace

Join a workspace someone invited you to, and what to do if the invitation will not appear.

Accept an invite

What the sidebar, the top bar, and each section of Aiome are for.

Find your way around

One shortcut searches your messages, tasks, and SOPs — and what it deliberately leaves out.

Search with Command+K

The limits and features of each plan, what happens when you hit a limit, and how to change plan.

What's on Free vs Business

Move between workspaces your email belongs to, and find invitations waiting for you.

Switch workspaces

Add Aiome to your dock or taskbar so it opens in its own window.

Install Aiome on your computer

For everyone. Messages, channels, and DMs.

Chat

For everyone. Channels, direct messages, group chats, and threads.

Chat overview

For everyone. Mentions, attachments, embeds, reactions, and edits.

Send messages, mentions, and files

For everyone. Open a thread, reply, and get email for thread replies.

Threads

For everyone. Start a DM or group, hide one, rename or leave a group.

Direct messages and group chats

For managers and admins. Public and private channels, categories, and the Free plan limit.

Create and organize channels

For everyone. Only granted people see a private channel — not owners or admins unless they are granted.

Private channels

For managers and admins. Rename, change privacy, move to a category, or delete.

Manage a channel

How can we help you?

Help Center

Improved

Fixed

aiome

In Review

Planned

In Progress

Resolved

Rejected

Waiting On Customer

Customer Action Needed

High Priority

Low Priority

Next up

Done

Customer Support<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@aiome.io">support@aiome.io</a><a target="_blank" rel="noopener noreferrer nofollow ugc" class="link" href="https://app.aiome.io/">https://app.aiome.io/</a>