If payment fails

What happens when a Business payment fails — the grace period, lock screen, and how admins fix it.

Last updated About 1 hour ago

For everyone. Admins resolve billing; members wait for an admin to act.

When a Business renewal payment fails, Aiome gives admins 7 days to fix it before the workspace locks for everyone.

Grace period — you still have access

During the first 7 days, the workspace stays open. A red banner appears at the top of every screen.

Admins see Update payment method, which opens Paddle's portal. Members see a message that an admin needs to update the card.

Aiome with the past-due payment banner at the top and Update payment method outlined.

After 7 days — workspace locked

If payment is still unresolved after 7 days, nobody can use the workspace until an admin fixes billing or downgrades to Free.

The workspace locked screen shown after the 7-day grace period ends.

Admins can:

  • Resolve payment — update the card in Paddle and stay on Business.
  • Downgrade to Free — pick what to keep and unlock the workspace on Free limits. See Downgrade or cancel.

Members cannot update the card or downgrade. Reach out to a workspace admin.

For billing terms, see Terms and Refunds.