I didn't get a sign-in code

What to do when the six-digit magic code email does not arrive.

Last updated About 1 hour ago

For everyone.

Aiome signs you in with a six-digit code emailed to you. There is no password to reset — if the code does not arrive, work through the steps below.

Request a code

The Aiome sign-in screen with the Email field and Send magic code button.
  1. Enter the email address you use with Aiome.
  2. Click Send magic code.

Enter the code

The verification code step after a magic code is sent.
  1. Type the six-digit code from your inbox.
  2. Click Verify code.

If nothing arrives

  1. Check spam and promotions. The message comes from Aiome, not your workspace.
  2. Wait a minute, then try again. Click Use a different email to go back, confirm the address, and send a fresh code.
  3. Complete the bot check if one appears on the email step before Send magic code is enabled.
  4. Match the invitation email. If you are accepting an invite, sign in with the exact address the invite was sent to — not a personal alias.

Still stuck after several tries? See How to get help. If your workspace is on the paid Business plan, you can also email support@aiome.io.

See also: Sign in with a one-time code · Accept an invite.