<callout-component color="Blue">For everyone.</callout-component>For privacy, security, or legal questions — including data subject requests — use the channels below. Product support for paid workspaces is separate; see <a href="https://help.aiome.io/en/articles/4842224-how-to-get-help" data-organization-id="6a408b529db0909168adcd75" data-help-center-id="je0khhiusygtk3yk" data-slug="4842224-how-to-get-help" data-article-id="4842224" data-locale="en" data-hash="">How to get help</a>.<h2>Privacy and legal contact</h2><ul><li><a href="https://aiome.io/contact">aiome.io/contact</a> — privacy and legal requests (not product support)</li><li><a href="mailto:hello@aiome.io">hello@aiome.io</a> — same mailbox for privacy and legal correspondence</li></ul>We aim to respond within about one business day, as noted on the contact page. For contractual terms, also see <a href="https://aiome.io/terms">Terms</a> and <a href="https://aiome.io/dpa">DPA</a>.

For everyone. Contact us for privacy and legal questions.

Privacy requests

Ideas Board

Roadmap

For everyone. Sign in, join, and find your way around.

Getting started

One workspace for Chat, Projects, SOPs, and Organization — and what Business adds.

What Aiome is and who it’s for

Aiome has no passwords — you sign in with a six-digit code sent to your email.

Sign in with a one-time code

Set up a new workspace for your team, name yourself, and pick a plan.

Create a workspace

Join a workspace someone invited you to, and what to do if the invitation will not appear.

Accept an invite

What the sidebar, the top bar, and each section of Aiome are for.

Find your way around

One shortcut searches your messages, tasks, and SOPs — and what it deliberately leaves out.

Search with Command+K

The limits and features of each plan, what happens when you hit a limit, and how to change plan.

What's on Free vs Business

Move between workspaces your email belongs to, and find invitations waiting for you.

Switch workspaces

Add Aiome to your dock or taskbar so it opens in its own window.

Install Aiome on your computer

For everyone. Messages, channels, and DMs.

Chat

For everyone. Channels, direct messages, group chats, and threads.

Chat overview

For everyone. Mentions, attachments, embeds, reactions, and edits.

Send messages, mentions, and files

For everyone. Open a thread, reply, and get email for thread replies.

Threads

For everyone. Start a DM or group, hide one, rename or leave a group.

Direct messages and group chats

For managers and admins. Public and private channels, categories, and the Free plan limit.

Create and organize channels

For everyone. Only granted people see a private channel — not owners or admins unless they are granted.

Private channels

For managers and admins. Rename, change privacy, move to a category, or delete.

Manage a channel

For everyone. Projects, My tasks, and boards.

Projects & tasks

For everyone. How Projects and My tasks fit together in one workspace.

Projects & tasks overview

For everyone. Create, archive, and restore projects — including Free plan limits.

Create a project

For everyone. Edit tasks inline or in the detail sheet.

Add and edit tasks

For everyone. Your cross-project task list.

My tasks

For everyone. List, kanban, filters, sorting, and grouping.

List, board, filters, and grouping

For everyone. Task comments, @mentions, and assignment alerts.

Comments and assignment notifications

For everyone. Public vs private projects and who can open them.

Share a project and privacy

For everyone. Write, assign, and complete procedures.

SOPs & training

For everyone. Library, My checklist, Reports, and folders.

SOPs overview

For everyone to create; managers and admins edit org-wide.

Create and edit an SOP

For everyone. Organize the library; access can inherit from a folder.

Folders

For managers, admins, and creators. Who must complete each SOP.

Assign SOPs to people and roles

For managers and admins. Limit who can open and complete a SOP.

Restrict who can see an SOP

For managers and admins. Completion dashboards and CSV export.

Track completion and export reports

For everyone. Open My checklist, read steps, and mark them complete.

Complete an assigned SOP

For everyone · Business plan. Request leave and see who’s out.

Time off

For everyone on the Business plan. Overview, Requests, Policies, Notifications, and Reports.

Time off overview

For everyone on the Business plan. Submit a leave request with type, dates, and an optional note.

Request time off

For everyone on the Business plan. Team availability, balances, and holidays on the Overview.

See who's out and your balance

For policy approvers. Review incoming requests, approve, deny with a reason, or let the requester cancel.

Approve or deny a request

For workspace admins. Create and edit leave policies — allowance, assignment, and approval.

Set up leave types and policies

For workspace admins. Import public holidays or add custom company days off.

Public holidays

For everyone; admins configure the org channel digest. Pick one delivery channel for alerts.

Time off notifications

For admins and anyone who can view team leave. Export balances, totals, and history.

Time off reports

For everyone · Business plan. Clock in and timesheets.

Time tracking

For everyone on Business. Overview, My time, Approvals, Reports, and Settings.

Time tracking overview

For everyone. Visibility follows the org chart reporting line.

Who can see whose hours

For hourly members. Header buttons, breaks, and the day timeline.

Clock in, out, and breaks

For hourly members. Manual corrections, reasons, and pay-period submission.

Edit time and submit a timesheet

For reviewers. Pending timesheets and manual time edits.

Approve timesheets and edits

For people who can see others' hours. Date-range totals per person.

Reports and CSV export

For admins. Weekly or biweekly periods, week start, and approval rules.

Pay periods and settings

For hourly members and their managers. Open-shift and missing-clock alerts.

Forgot to clock out

For everyone. Members, permissions, roles, and the org chart.

People & organization

For everyone. App permission levels and what each can do.

Member, Manager, Admin, and Owner

For everyone. Job titles for the chart and assignments — not Admin/Manager/Member.

Org roles vs app permissions

For managers and admins. Send an email invite and set employment details.

Invite a teammate

For managers and admins to deactivate; everyone can leave (with exceptions).

Deactivate, reactivate, and leaving

For everyone on Business. Visual reporting lines from org roles and placements.

Org chart

For everyone. Members, org roles, and the org chart in Organization.

People overview

For managers and admins. App role, org role, hourly vs salaried, and chart placement.

Employment type and member settings

For everyone. Profile, email, theme, and leaving a workspace.

Your account

For everyone. Display name, bio, photo, and product analytics opt-out.

Profile and avatar

For everyone. Update the address you sign in with — magic code only, no password.

Change your email

For everyone. Light, dark, or match your system — saved on this device.

Appearance

For everyone. In-app bell inbox — no notification toggles in Profile.

What notifications you get

For everyone except the owner and last admin. Deactivates you; data stays.

Leave a workspace

For admins. Settings, export, deletion, and ownership.

Workspace admin

For workspace admins. Request a CSV pack or full JSON dump by email.

Export workspace data

For workspace admins. Change the organization name shown in the sidebar and invites.

Rename the workspace

For the organization owner. Hand ownership to another admin so you can leave.

Transfer ownership

For workspace admins. Schedule deletion with a 30-day undo window.

Delete the organization

For workspace admins. Erase a former member's sensitive data after deactivation.

Wipe a deactivated member

For admins. Free, Business, seats, and cancellation.

Billing & plans

What each plan includes, support tiers, and where to see your plan in Settings.

Free vs Business

How admins upgrade a Free workspace to Business through Paddle checkout.

Upgrade to Business

How seat count works, where to see charges, and how to open Paddle for payment method and invoices.

Seats and invoices

How to move from Business to Free, what you keep, and how replace dialogs work at Free limits.

Downgrade or cancel

What happens when a Business payment fails — the grace period, lock screen, and how admins fix it.

If payment fails

For everyone. What we store and how to get a copy.

Privacy & security

For everyone. How we sign you in, where data lives, and where to read more.

Privacy and security at Aiome

For workspace admins. Members cannot export — admins request a download by email.

Get a copy of your workspace data

For everyone. A cheat sheet for private channels, projects, SOPs, leave, and time.

Who can see what

For everyone. Support, ideas, and common problems.

Get help

Where to find answers, suggest ideas, and contact Aiome — and how paid Business plan support works.

How to get help

What to do when the six-digit magic code email does not arrive.

I didn't get a sign-in code

Why something may be missing from your sidebar — usually access, not a bug.

I can't see a channel, project, or SOP

What happens when you hit a Free plan limit — and how replace dialogs work.

I hit a Free plan limit

Time off and Time tracking appear only on the paid Business plan — not because of your role.

Time off or Time tracking is missing

Suggest product improvements on the Ideas board — in Aiome or at ideas.aiome.io.

Suggest an idea

How can we help you?

Help Center

Improved

Fixed

aiome

In Review

Planned

In Progress

Resolved

Rejected

Waiting On Customer

Customer Action Needed

High Priority

Low Priority

Next up

Done

Customer Support<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@aiome.io">support@aiome.io</a><a target="_blank" rel="noopener noreferrer nofollow ugc" class="link" href="https://app.aiome.io/">https://app.aiome.io/</a>